Closetbox Services & Pricing

The Closetbox service includes dispatching professional, licensed, and bonded movers to pickup and deliver your belongings to your front door.  We wrap, pad, and professionally load your belongings into a secure and personal vault to ensure they are protected and well cared for.

Closetbox charges a monthly storage rate that is customized to the specific items you are storing. In addition to your monthly storage, Closetbox provides pickup and delivery services at reasonable rates that are generally less expensive than renting a truck, hiring your own movers, and paying the hidden fees of self storage.

Initial Pickup:	$199:  Includes 2 hours of onsite service by professional movers.  Additional hours:  Billed at $60 per person, per hour.
Monthly Storage:	Based on what you store.  This is why we use inventory-based pricing.
Delivery:	$199:  Includes 2 hours of onsite service by professional movers.  Additional hours:  Billed at $60 per person, per hour.
Access:	$75 per visit. This pays for the labor to pull your vault down from storage and reserve a loading dock for you to access your items.
Additional pickup/Partial deliveries:	$300 per trip. ($300 covers the first two hours of onsite labor. After two hours, it will be $60 per man per hour additional)

Closetbox does require a minumum term commitment of 5 months.   

FAQs - Pricing & Services

How does Closetbox work?

It’s simple! All you do is let us know what you’re storing and we’ll create a custom estimate based on your storage needs.  Once you have the estimate, you just tell us what day you’d like to have your belongings picked up and we’ll put it on the books!  All you pay on the day prior to pickup is the first month’s rent and your pickup charge.

What Makes Closetbox Different?

We bring self-storage to you. We come to your home and pick up your belongings. Don't worry about moving the couch or hauling that mattress downstairs. Our team of professional movers will do all of the heavy lifting for you. Whenever you are ready for something or everything back, we deliver it right to your door. We remove all of the headaches and hidden costs associated with getting your things into storage – so that you can get on with the better things in life.

Why is there a charge for pickups and deliveries?

We only work with the best professional movers in the country, and when your items are received at our facility we carefully pack, wrap, and pad your belongings to ensure they are safely stored in your own personal vault.  When we deliver your belongings, we unpack your vault, safely load your belongings onto our truck, and deliver them to your front door.  The trip charge helps to cover the costs of loading / unloading your vault, and the material used to ensure your belongings are stored and transported properly.  

Please note, Closetbox can only deliver to an address within 35 miles of our facility.  If you plan on relocating while stored with Closetbox, please let us know. 

 Why does Closetbox have a 5 month minimum?

Our pickup and delivery services are performed by a national network of professional moving and storage agents that are licensed, bonded, and insured.  Overall, Closetbox offers rates that are generally less expensive than renting a truck, hiring your own movers, paying the hidden fees, and increasing monthly rates of self-storage.  Our services are targeted at people looking to store their items for at least 6 -12 months due to life’s opportunities, phases and events.  

Disclaimer:  If you are looking to store your things for less than 6 months, or think that you will frequently need on-demand access to your things, e.g.: “I need my golf clubs back this weekend” - our services are not going to be your best option. We can service 5 month or less customers, but you would have to pay for any remaining months to meet that 5 month minimum the business day before the delivery date.

 When will I be charged?

The day before your pickup, we place a hold on your credit card for your first month of storage plus your initial pickup charge. Within 48 hours of your completed pickup, you will see the hold released and two separate transactions on your account.  One of those is for your first month’s rent, and the other is your pickup charge.  We break this into two transactions so that you are easily able to see what your monthly storage rate is. 

How does Closetbox generate my quote?

Unlike typical self storage, we only charge you for the specific items that you store.

The price for each item that you add to your Closetbox depends on a number of factors which include the size, weight, and number of items that you add.  The more you add to your Closetbox, the cheaper it is to add another item. If you’re adding a box, that is going to cost less than adding a home appliance such as a dryer or washing machine.

What is itemized pricing?

All of your items are stored in vaults, which are not like your typical storage unit.  The comparable pricing on our website is to give our customers a reference as to what a unit would cost if you were storing typical household items into a unit. However, if you’re storing a number of heavy items such as appliances our prices may look a little different.

This is why we ask for an detailed and itemized list before your pickup. We want to give you an accurate quote and estimate. Additionally, our professional movers require an expected inventory to anticipate time on site and planned truck space.

How many hours of services are included with my Pickup?

Our pickup service includes two hours of professional movers coming to your home to load your belongings for a safe transport to storage. Our team will pad/wrap your furniture to avoid damage, and perform a walk through of your home to ensure all of your intended items are brought into our facility.

Why does Closetbox charge after two hours on site?

Our pricing allows us to spend up to two hours on site to carefully wrap, load, and care for your belongings. Most of our customers can be picked up in 2 hours or less, but some orders do require additional services or time to ensure we take proper care of your belongings.  

If you have a larger order, there may be a chance that we’ll need to be on site longer to ensure that your belongings are properly wrapped and transported to our facility.  If you have a larger order, we find that properly packing your belongings and disassembling furniture ahead of time will help our crews service your order quickly (and often times, in less than 2 hours). However, should you exceed our allotted two hours onsite, there will be a fee of $60 per man, per hour.

If you have any other questions, just email [e-mail] or call 877-620-8420.

Does the Pickup Service Include packing or disassembly?

The pickup service does not include assistance with packing . Our moving team does require that all of your belongings are packed and ready to go on the day of service. Our team will generally perform disassembly on tables to remove their legs, and may be able to help with disassembly of a bed frame. Should you need this assistance, our team will need to know as soon as possible to ensure that the crew brings the proper tools.

Whether you or the team disassembles any of your items, it is highly recommended that you place any and all parts to your furniture into a sealed bag and placed into one of your boxes for easy retrieval. 

How do I pay for storage?

When we create your pickup, we will ask for a credit or debit card to place on file. The business day before your pickup we will charge your first month's rent as well as your pickup fee. Moving forward, your card will be auto debited each month on the same date as your initial pickup for your monthly storage rate. Should you need to make adjustments to your payment schedule, our team can assist with any billing questions.

How soon can my items be picked up?

The fastest way to find out if we can help is to call us as soon as you can. Availability within two business days can be hard to come by, but sometimes we're able to work magic!

Depending on the time of the year, our services may require additional time to plan and schedule. So, make sure to ask your Storage Consultant when you contact us.

What does it cost to have my items picked up?

Typically, the pickup service will be a combination of the $199 service fee and the first month’s rent. If we require more than two full hours on-site to complete your pickup there will be additional billing in the amount of $60/hr per man.

If I don’t want to pay for pickup, can I bring items to storage myself?

Absolutely, we can accept items into storage via drop off. For that type of service, we need between 2-3 business days to confirm an appointment. Rather than the $199 charge for pickup, you would see a $75 charge for an access at the facility. That charge goes to cover the dock reservation and labor for loading your storage container.

What do I need to do before the movers arrive for pickup?

Prior to the movers arriving, we request that you complete all necessary packing and disassembly. Mattresses will need to have a cover and sensitive items like televisions must be boxed. Glass or marble items will need to be wrapped and padded, boxes packed and taped. Any appliances must be emptied and disconnected a minimum of 24 hours prior to our team's arrival. 

As a note, our team generally will not accept any belongings in plastic garbage bags.

We need to know any and all access details. Parking restrictions, stairs or elevators, loading docks, what floor are you on, etc. In certain metropolitan areas, it’s important to check with your landlord/property manager if parking permits or certificates of insurance (COIs) are needed for us to be onsite with a moving truck. You, the customer, are responsible for filing for parking permits and for getting Closetbox COI requirements.

What can I expect on pickup day?

You will receive a text message from us the business day before your pickup date with an estimated time of arrival. Typically, that estimate is a 2-hour window.

Once we arrive at your home, just point out what goes into storage and we'll load your belongings! Before we leave, you'll be handed an inventory of everything we've picked up. Make sure you review this in detail before signing it. The paperwork for your inventory is a bill of lading (BOL), a legal document our moving teams are required to complete. It will list each items picked up from your home, as well as the condition each item. 

Within 24 hours you'll receive an email letting you know that your belongings have been packed and stored in your own personal vault. 

What if there is more than we planned when the movers arrive?

It happens. Since you only pay for what you store, if you add items on the day of your pickup, your monthly rate may increase. We always recommend giving us a call ahead of time if you find that there is more to store than expected. It helps us give you a more accurate estimate of your monthly storage cost and allows our professional movers to plan for additional truck space.

How do I get my belongings back?

You can call Closetbox at 877-620-8420 or email us for assistance setting up your delivery to [e-mail].

This service is typically $199. If we require more than two full hours on-site to complete your delivery there will be additional billing in the amount of $60/hr per man. 

We need to know any and all access details for delivery. Parking restrictions, stairs or elevators, loading docks, what floor are you on, etc. In certain metropolitan areas, it’s important to check with your landlord/property manager if parking permits or certificates of insurance (COIs) are needed for us to be onsite with a moving truck. You, the customer, are responsible for filing for parking permits and for getting Closetbox COI requirements.

Once we arrive, let us do the heavy lifting! We will put everything where you want it to go in your home, but do not reassemble or unpack.

What if I just want some of my belongings back? (What happens if I need some items brought to me but not everything?)

We can do partial deliveries, but there is $300 cost for this service (covers the first two hours onsite, $60 per man per hour after first two hours). We also would need to know which items you are requesting back, based off the inventory list that is left with you on the pickup day.

How much time do you need to schedule my delivery?

Typically, we ask for 5-7 days notice. In many instances, we can perform your delivery with shorter notice. However, to ensure that you receive your belongings on the date that you need please provide our team with your return date as soon as you are able.