What makes Closetbox different?
We bring self storage to your front door. We come to your home and pick up your belongings. Don't worry about moving the couch or hauling that mattress downstairs. Our team of professional movers will do all of the heavy lifting for you. Whenever you are ready for something or everything back, we deliver it right to your door. We remove all of the hassle of getting your belongings into storage.
Is Closetbox available in my city?
Most likely! We service most metro areas across the nation. The best way to find out is to go to our pricing page, enter your zip code, and see if we're available.
Can I get my stuff into storage today/tomorrow?
The fastest way to find out if we can help is to call us as soon as you can. Availability within two business days can be hard to come by, but sometimes we're able to work magic!
Depending on the time of the year, rush service pricing may be in effect. So make sure to ask your Storage Consultant when you contact us.
What do I need to do before Closetbox arrives?
Keep an eye on your confirmation email. Then pack up your tubs, tape your boxes, and plan to be home the day of your pickup. We will do all of the heavy lifting - so just leave everything right where it is!
If you want to make sure you're packed up the right way - check out this article.
What can I expect on pickup day?
You will receive a text message from us the day before your pickup date with an estimated time of arrival. Typically, that estimate is a 2-hour window.
Once we arrive at your home, just point out what goes into storage and we'll load your belongings! Before we leave, you'll be handed an inventory of everything we've picked up. Make sure you review this in detail before signing it.
Within 24 hours you'll receive an email letting you know that your belongings have been packed and stored in your own personal vault.
What if I have more stuff than I realize?
It happens. Since you only pay for what you store, if you add items on the day of your pickup, your monthly rate may increase. We always recommend giving us a call ahead of time if you find that there is more to store than expected. It helps us give you a more accurate estimate of your monthly storage cost and allows our professional movers to plan for additional truck space.
Can Closetbox help me pack?
We can provide packing services through our local service providers at reasonable rates. If you need packing help, please call us ahead of time. We do need advance notice to schedule packing services.
How do I get my belongings back?
Typically we need ten days notice to schedule a delivery.
Can I go pick up my stuff instead of having it delivered?
Of course. If you choose to retrieve your items from the storage facility, there is no additional cost. We simply ask that you provide us with at least four days' notice to prepare your personal storage vault and reserve dock space for your vehicle.
Will my belongings be secure?
They will be very secure. Unlike self storage, a very limited number of people have access to our facility. Our facilities are monitored 24/7, and your personal vaults are locked up tight inside.
Where will my belongings be stored?
Your belongings are safely wrapped and packed into a sealed vault and stored inside of one of our facilities. Our storage facilities are different from a standard self-storage facility that you drive by on the highway. The best way we can describe it? Picture a safety deposit box in a bank vault.
Do I need to buy a protection plan?
Closetbox offers a basic coverage package on every order, but we usually recommend adding additional protection. While accidents rarely happen, when they do, we want to make sure you’re covered.
Is there anything I can’t store?
Closetbox doesn't store drugs, alcohol, weapons or ammunition because it’s against the law. We don't store car batteries, or other items that could be corrosive. We prefer not to store valuable artwork, arcade machines, vehicles or pianos as the items are awkward, heavy, and can be challenging to move. Just in case you're curious, we don't store live animals or operating fish tanks.
If you plan to store designer custom-made furniture, limited-edition artwork, or any individual pieces valued over $7,500, just let us know in advance. We may have special crating and packing recommendations for items of this nature as well as additional specialty coverage options.
For information on pricing, please see our article on Closetbox's services and pricing.